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Need help? Checkout commonly asked questions below.

    Professional

  • What does it mean to be an independent contractor?

    All of the professionals using the Groupayd platform are independent contractors, not employees. Groupayd is a platform that allows customers to find independent service pros, and we allow these pros to use the platform in order to make running their own business easier. For more details, take a look at the Service Professional Agreement, to which all pros agree before being activated on the platform.

  • How does Groupayd work?

    Groupayd is a revolutionary platform that allows households to jointly hire high quality cleaning professional for recurring cleaning services of their home. Groupayd’s community-based approach to cleaning service hiring provides value to both households and cleaning professionals. Households benefit from being able to hire top-notch, background-checked cleaning professionals at very affordable rates, for more frequent, flexible cleaning services. Cleaning professionals benefit from more sustainable income from recurring work. Twice a week, households are able to tailor their cleaning service needs by choosing areas of their home to have cleaned. Groupayd also allows households to order one-time whole house cleaning service at very affordable rate.

  • Can I bring someone with me to a job?

    When customers sign up with Groupayd they are expecting only one professional to arrive to complete the job. They might not be comfortable with multiple people in their home. This is why, if you plan to bring a helper, we ask that you inform your customers beforehand. If your customer does not approve an additional person to help complete the work, then jobs should be completed alone. You can chat with your customers to discuss the need for a helper. Phone numbers are also available if you'd like to speak to your customers over the phone to get this confirmation. Once you receive permission from your customer you are allowed to bring an assistant to the booking, so long as they have been activated to use the Groupayd platform. Groupayd will make customer aware of a need to have a helper for first time home cleaning sessions only. The helper will earn a one-time payment of $35 paid by customers per first time home cleaning service performed. Ongoing assistance will have to be discussed with customers prior to visits, but will not be compensated by the customer. You will be responsible for compensation arrangement with your helper after the first time home cleaning session. One of the key reasons Groupayd is able to offer pros a steady supply of customers, is because customers know that Groupayd has approved each and every pro who uses the platform through a background check and identity verification.

  • What services should I perform to satisfy my customers’ cleaning requirements?

    Customers will preselect specific areas that they want cleaned for every sessions. However, we encourage pros to be observant and seek to go above and beyond, if time permits, to clean the customer’s home. While every home is different and every customer has different preferences, there are some fundamental areas where their desires are consistent. Customers often leave feedback saying that they’re primarily concerned with their floors, their kitchen, and their bathrooms.

  • Which of my clients’ reviews show up on my page?

    We show the most recent reviews from clients who’ve rated you.

  • Which of my clients’ reviews show up on my page?

    We show the most recent reviews from clients who’ve rated you.

  • Do I have to stay the whole time?

    Your customers are paying for your time, so it’s important to stay for the entire job. If a customer gives you explicit permission to leave early, that’s alright, but please note that the length of a job length is 1.5 hours or 2.0 hours. The more you go above and beyond to satisfy the customer with great cleaning service, the more customers are going to want to use your services.

  • What are paid extras?

    You might notice customers sometimes add extras to their bookings. These are services we consider above and beyond the standard, so we don’t include them in the list of services most professionals provide in a normal cleaning. If a customer requests an extra, the system will automatically adjust the availability of other cleaning options. It is your responsibility to make sure their specific request is fulfilled. Be advised that customers often look closely at items they have marked as extras (as they’re paying you extra for these services), so making sure those extras are completed helps to ensure high ratings and tips.
    Extras include:
    • Inside cabinets
    • Inside fridge
    • Inside oven
    • Interior windows

  • What is the cancellation policy for scheduled services?

    Customers expect you to come in and clean their home. Make every effort to do so. We strongly encourage you to make arrangements to have a groupayd-approved alternate to substitute for you if you cannot make your appointment. Groupayd does not expect cleaning professionals to resort to this practice, but instead, use it in one-off cases. Frequent use of alternate could resort in termination of service agreement with Groupayd and removal from platform. We also strongly encourage you to reach out to each and every customer prior to an alternate scheduling to obtain their consent prior to service day. Unannounced and/or alternate not approved by Groupayd will be a violation of our service agreement and could result in suspension and/or termination of agreement. Below is a summary of the applicable cancellation policy:

    Failure to start Job at time specified by Service Requester and Service Requester complains

    Fee of $10

    Service Professional leaves Job before Estimated Work Time has elapsed and Service Requester complains

    Fee of $5 per half hour not worked

    Service Professional cancels or reschedules on less than 48 hours' notice but with more than 24 hours' notice prior to Job start time

    Fee of $5

    Service Professional cancels or reschedules on less than 24 hours' notice but with more than 4 hours' notice prior to Job start time

    Fee of $10

    Service Professional cancels or reschedules on less than 4 hours' notice prior to Job start time

    Fee of $20

    Service Professional fails to appear for booked Job without notice to Service Requester and Groupayd

    Fee of $50

    Service Professional requests payment remission ahead of standard schedule

    Fee of up to $5 per request

    Service Requester cancels or reschedules on less than 12 hours' notice but with more than 30 minutes' notice prior to Job start time. No payment if cancellation is a result of reported failure to appear for booked Job without notice

    Payment of $15

    Service Requester cancels or reschedules on less than 30 minutes' notice

    Payment equal to the entire service fee for Job, up to 3 hours

    Inability to perform services not attributable to either party (e.g. Service Professional had difficulty opening lock with key provided, location of Job had unsafe working conditions, etc.)

    Payment of $15

    Damage and/or loss of a Service Requestor’s items or property

    Fee of $5 based on the loss or as otherwise negotiated.

    Failure to return Service Requester’s key

    Fee of $50 based on the loss or as otherwise negotiated.

    Referral Fee if Service Professional engages Service Requester to provide services outside of the Groupayd platform

    Fee of $100

    * The above-referenced fee amounts are intended to act as default fees only, in the event Service Professional and Service Requester or, separately, Service Professional and Groupayd do not negotiate a different amount.


  • What's the insurance policy?

    This policy covers Groupayd for certain damage caused to the customer’s property and belongings. It does not cover injuries or health issues sustained on the job. Also, as an independent contractor, you are not eligible for workers compensation. Because your health and safety should be your highest priority, we recommend you secure insurance for yourself as a precaution.
    If your customer requests a certificate of insurance, please ask them to contact our team through our website.

  • Recommended practices on the job

    Before the Job

    The job location doesn't match address in app
    When you join a group we're able to show you the general area it's in, including the customers' home addresses and unit number (if applicable). Most home addresses should match Google-sourced addresses in the United states.
    You will have the exact job location and customer details several days before the job is scheduled to begin. Please contact us if you have any concerns on address/house location and we will assist you.
    If you think that a job location should've been labelled with a different geographic area, please contact us.

    When can I see the job details?
    You’ll be able to check out specific details, like the customer’s name and address, in the schedule page before the scheduled start time. Your dashboard will also include information on the distance between your current location and each customers's. This allows you time to plan your route, but also helps maintain the customer's privacy.

    During the Job
    Something broke during the job
    Sometimes, accidents happen. If you happen to break something during a job, the best course of action is to alert the customer when you're finished. You can text or call them, or just show them if they're home. Simply ask the customer to fill out a claim through by emailing us at contact@groupayd.com.

    I'm unable to contact my customer
    Please make sure you’re in an area with good service and using the phone number that’s associated with your account.
    If you still can’t contact your customer, you should arrive at the address provided and try to follow their entry instructions (also available on the job details page).
    If you’re unable to enter their home, please wait for another half an hour - the customer might simply be running late, and you don’t want them to think you didn’t show up at all. If you checked in at the booking start time, and they haven’t communicated with you after a half an hour, feel free to leave the premises.
    As long as your report the situation and check-out at the location, showing that you waited the full 30 minutes, you’ll still receive full payment for the booking.

    What do I do about pets?
    While we’re fans of cute animals, some unlucky people are allergic, and some pets aren’t always friendly. If you have a problem with animals, please let your customer know, and if the two of you can’t find a solution, please contact the team at HQ to sort things out.

    Couldn't complete customer request in time
    While the Groupayd platform will try to estimate how much time you’ll need to provide a complete service for the customer, sometimes you might run out of time. Discuss with the customer to agree on you completing the work during the week or same day if feasible.

    After the Job
    I felt uncomfortable or unsafe
    Your health and safety should be your highest priority.
    If ever you feel that your safety is being threatened, please remove yourself from the situation and contact the police if necessary. Afterwards, please report it to the Groupayd team so we can help make sure everything is alright.

    If there is something in the customer’s home that is making you uncomfortable, like a pet you’re allergic to, an unreasonable mess, or they’re behaving in an inappropriate manner, please contact the Groupayd team so we can learn more.

    Will I be paid if a customer doesn't show up?
    If you arrive to a booking on time, but are unable to enter the home by following your customer’s instructions and are unable to contact them, we recommend waiting a half an hour. Your customer could simply be running late, and you don’t want them to think you didn’t arrive at all.

    If 30 minutes after checking in through the Groupayd Pro app you still haven’t heard from your customer, feel free to check-out and leave. You’ll still receive full payment for the booking.

  • How are jobs paid?

    Different customers pay different prices depending on their home sizes. Each week, our system tallies up the jobs you’ve completed from the previous Monday through Sunday, deducts any relevant fees, adds any tips you’ve been given, and issues a payment to the bank account you’ve set up. Payments are issued weekly after a week is completed and will usually reach your bank by the following Monday.
    • 8 Cleaning service visits of 120-Min each: $285 or,
    • 8 Cleaning service visits of 90-Min each: $210
    Whole home cleaning packages: $25 per hour

  • Background check fee

    When you apply to use the Groupayd platform as a professional, we require a background check (along with an identity verification and a few other things). This helps our platform maintain the trust that keeps your customers coming back, again and again.
    These background checks cost $35. It will be subtracted from your first few payments.
    The entire application can be completed from your couch using a smartphone, tablet, or computer with a camera. You’ll need to enter some basic personal information, past experience, and your Social Security/Social Insurance Number for a background check. You’ll also need an approved form of identification on hand (a passport, driver’s license, government issued ID; not school IDs or government benefit cards) that you can take a photo of and upload for verification.
    Note: We do not run your credit report.

  • Do I need to bring cleaning supplies?

    Groupayd customers mostly expect their professional to arrive prepared with all of the supplies necessary to do a thorough cleaning. However, we suggest you contact customers to confirm their preference for using your supplies or theirs. The top professionals using the platform recommend bringing:
    • a multi-purpose cleaner
    • a tub and tile cleaner
    • a toilet bowl cleaner
    • a wood cleaner
    • a glass cleaning solution
    • a floor cleaning tool
    • floor cleaner wet refills
    • rags and/or towels
    • a vacuum
    What's most important is that you have the supplies you'll need to get the job done.

  • Do I need to bring cleaning supplies?

    Groupayd customers mostly expect their professional to arrive prepared with all of the supplies necessary to do a thorough cleaning. However, we suggest you contact customers to confirm their preference for using your supplies or theirs. The top professionals using the platform recommend bringing:
    • a multi-purpose cleaner
    • a tub and tile cleaner
    • a toilet bowl cleaner
    • a wood cleaner
    • a glass cleaning solution
    • a floor cleaning tool
    • floor cleaner wet refills
    • rags and/or towels
    • a vacuum
    What's most important is that you have the supplies you'll need to get the job done.

    Customer

  • Can I schedule longer cleaning sessions?

    Weekday cleaning sessions are scheduled to last up to 120 minutes. You will be able to select specific parts of your home to get cleaned. You can also schedule week-end cleaning service for your whole house.

  • Who are the cleaners?

    We partner with local background-checked cleaning professional to make sure you get a great cleaning. Most professionals are typically already servicing and are trusted by your neighbors.

  • Can I cancel my cleaning service?

    You can cancel your cleaning booking, in the app, until 5pm on the day before your service. Any unused service session will show as a credit to your account for future use.

  • What’s included in cleaning service?

    Bedroom:

    - Make Beds

    - Change Linens (if left on the bed)

    - Clean Bed’s front and back base boards

    - Vacuum Carpeting (if cleared, not under bed)

    - Dust Furniture and lamps

    - Light dusting of picture frames and knickknacks on furniture

    Bathroom:

    - Clean and Disinfect Tubs and Showers

    - Clean and Disinfect Toilets inside/out, including base and behind

    - Clean Sinks, Counters and back splashes (if cleared of personal items)

    - Clean Mirrors and Polish Chrome

    - Sweep or Vacuum Floors

    - Clean door and door frames

    - Cabinets fronts hand wiped

    Kitchen:

    - Clean and Sanitize Sinks

    - Wipe Down Counter-tops and black splashes

    - Load but not start Dishwasher (if empty)

    - Cabinets fronts hand wipe

    - Clean Appliances Exteriors (Oven, dishwasher, refrigerator)

    - Polish stainless steel appliances

    - Small appliances wiped

    - Sweep/Vacuum and Mop Floors

    - Clean furniture, tables and chairs

    General Straightening:

    - Dust Window Sills and Edges

    - Dust wall Hangings and Light Switches

    - Dust Furniture and lamps

    - Light dusting of picture frames and knickknacks on furniture

    - Clean TV Screens

    - Remove Cobwebs (if reachable)

    - Dust Ceiling Fans (if reachable with duster)

    - Empty Wastebaskets

    - Dust Blinds (but not individually)

    - Dust Baseboards

    - Clean Glass Patio Door or/and Entry Door

    - Sofa’s cushions and pillows fluffed and straightened

    - Clean door frames

    - Clean under furniture and beds (We do not move furniture but will do our best to reach under raised furniture.

    - Pick Up and Straighten

    Home Cleaning Package:

     All the above plus:

    - Extra attention to kitchen surface

    - Microwave inside and out

    - Tile Grout scrubbed

    - Shower Door Given Extra Attention

    - Special attention to vacuuming corners

    - Sanitize wastebaskets

    - Vacuum furniture and upholstery

    - Dust/wipe lampshades

    - Every knickknack individually cleaned

    - Vacuum under the bed (if cleared)


  • What's not included in cleaning services?

    - Under furniture/sofas (only what the vacuum can reach)

    - Laundry or Fold/Hang any clothes, towels, bed sheets

    - Windows

    - Walls

    - Inside Cabinets including China items

    - Inside Closets (We will vacuum or mop if empty)

    - Any outside areas (we will clean the front and back door)

    - Move Heavy furniture (including beds, mattresses, chest drawers, etc.)

    - Dishes (dishes will be placed inside the dishwasher if it is empty, but we do not hand wash).

    - We do not remove books from bookshelves

    - We do not climb higher than a 1-step stool. Higher items will be dusted with an extension duster if reachable

    - For health reasons, we will not clean blood, feces, vomit or urine from neither humans nor animals


  • Can I select the exact time for the cleaning service?

    No. Our Morning and Afternoon time windows are set up to allow efficient and flexible scheduling. But no worries, our cleaning professionals will coordinate with you prior to arrival for all services.


  • Can I tip my cleaning professional?

    Yes, you can tip cleaning professionals through the platform.


  • Do I need to prepare my home prior to my cleaning service?

    We recommend customers pick up any large amounts of clothes, shoes, clutter, etc. before the cleaning professional arrives. We are not asking you to clean, that is our job. But we want to make sure our professionals concentrate on cleaning and not organizing.

    Additionally, it is important that you inform us of any security, pet, or access precautions we should take or any other specifics about your household. Please provide any comments upon booking by emailing us any time at contact@groupayd.com.


  • Do I need to provide the cleaning supplies?

    Yes. Also, if you have special products you would like for us to use, we will be happy to use if left on the counter with a note. Sometimes, cleaning professionals will bring in their own cleaning equipment to help insure quality services.


  • Do I need to be present for the cleaning?

    You can be home if you like, but most customers prefer to give our cleaners room to work. We offer customer the ability to us a Door Lock and allow discretionary access to their home. Please contact us if you would like to use this option free of charge. Please send us an email at contact@groupayd.com, with subject line "Door lock request" and we will mail you a door lock free of charge for use during the service period.



  • Can I choose between partial and full house cleaning options?

    Weekday service are only for partial cleaning of the home. Whole house cleaning can be scheduled for week-end services (Saturday). Please note that our proprietary algorithm will determine weekdays' scheduling options based on your home details. 


  • What if I am not satisfied with the cleaning service provided?

    We pride ourselves in providing the best cleaning service, with the best local professionals. If you feel like the quality of the job was not what you expected, please email us at contact@groupayd.com within 24 hours, and we will re-do our missed items for no extra charge.


  • What do you recommend for handling my pets?

    We try to be pet friendly; however, we have certain requirements to safeguard our pets and cleaners. We ask that you please separate all animals (except for cats) from the cleaner prior to arrival or while they are cleaning by kennelling or removing the animal from the home. Our cleaners will not be able to clean if a unsecured animal is present in the unit.


  • What should I do if an item is broken or damaged during the cleaning session?

    Our cleaning professionals always take the necessary precautions to avoid any incidents at your home and we carry insurance to give you that peace of mind. If you have any sentimental value items that you consider irreplaceable, please put them away the day of the cleaning. In the event that an item is inadvertently broken during the cleaning service, please contact us immediately (within 12 hours) by email at contact@groupayd.com. Please include a description of the item, its location and a picture of the broken item.

  • How long does the cleaning take?

    Weekdays cleaning session last up to 120 minutes depending on the house details. Week-end sessions vary depending on your home parameters and cleaning package selection (i.e. Whole House Cleaning or Whole House Cleaning Plus).

  • What if the cleaning professional is not able to access my home?

    If the cleaning professional cannot access your home because of an issue with our operations or because of an issue with your community then we will offer you the option to reschedule your service for a day when access is available, or process a refund– no travel compensation will apply.
    If we cannot gain access to your home because of your action/inaction, then we will offer you a one-time option to reschedule within the next 7 business days– no travel compensation will apply if you reschedule.
    If you choose not to reschedule within the next 7 business days or we do not receive a reply, then we will waive the service and assess a $20 travel compensation fee.

  • What if the cleaning professional is not able to access my home?

    If the cleaning professional cannot access your home because of an issue with our operations or because of an issue with your community then we will offer you the option to reschedule your service for a day when access is available, or process a refund– no travel compensation will apply.
    If we cannot gain access to your home because of your action/inaction, then we will offer you a one-time option to reschedule within the next 7 business days– no travel compensation will apply if you reschedule.
    If you choose not to reschedule within the next 7 business days or we do not receive a reply, then we will waive the service and assess a $20 travel compensation fee.

  • What if the cleaning professional is a no-show without notice?

    You will not be charged for a no-show without notice. Your service will be rescheduled. Our cleaning professionals will make every effort to inform you ahead of time if they are unable to come to perform the task. Ideally, they will make arrangement to ensure that their approved, background-checked alternate is available and able to perform the service. Such alternate schedule is expected to be a rare, one-off occurrence.

  • How much does the cleaning service cost with Groupayd?

    Thanks to our innovative approach, we offer the best value for cleaning services in the market today. We charge a flat rate for 8 cleaning services per 4-week period. Price varies as follows:

    Number of bedrooms + Number of bathrooms = 4 or less: $210

    Number of bedrooms+ Number of bathrooms = 5 or more: $285 

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